Return policy

RETURN POLICY INFORMATION

We want to do everything possible to make your return process smooth and easy. Our guarantee to you is that if you wish to return unopened products for any reason you may send them back to us postmarked within 30 days from the purchase date.

We are proud of the fact that:

  • We do not charge a restocking fee.
  • We do not require you to contact us beforehand, nor do we require you to get a “return authorization” from us.
  • You have up to 30 days from the invoice date to return products.

RETURN INSTRUCTIONS

Please include a note with your name, address, and telephone number. We would appreciate a short explanation (although not necessary) as to the reason for your return. Your feedback helps us to understand the needs and concerns of our valued customers and assists us in developing better products.

Qualifying returns are eligible for a refund to your credit card. If you paid for your order with a check/money order, we can issue a refund in the form of a company check 30 days after your invoice date.

If you have any additional questions or concerns please e-mail us at andinastore@gmail.com.

POLICY RESTRICTIONS

  • All shipping charges become the sole responsibility of the customer, unless it is the error of Organic energy store. Any refused or non-deliverable packages will be canceled upon receipt and will be subject to a return-shipping fee by the carrier and this fee will be deducted from the refund amount for the products. Original shipping is non-refundable.
  • We are not able to honor requests for product exchanges and store credits.
  • Returned items must be in their original, undamaged packaging, and refunds will be issued only for the unused portion of the product returned.
  • We do not accept returns on products that have been mixed or blended together with other ingredients. This contaminates the raw product(s) leaving us unable to assess them in the original condition in which they were received. If you are purchasing bulk ingredients in order to create formulations, please inspect raw materials carefully before combining. We would recommend performing a small test batch with a specific ingredient if you have any questions or concerns about its possible performance in your recipe.
  • We do not accept returns for clearance items or samples.
  • We do not accept returns and full refunds of opened herbal powders or liquid extracts. The tamper evident safety seal must remain unbroken (in these sizes only) in order to qualify for a return.
  • Please do not return products that do not meet the return criteria listed above, as we will not be able to issue refunds for non-qualifying items and cannot return the items to you.